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VRS is an Internet-based relay service that allows people whose primary language is American Sign Language (ASL) to communicate with a Video Interpreter (VI) in ASL using video equipment. The caller and VI communicate with each other in sign language through a video link, the VI speaks what is signed to the person called, and then signs that person’s spoken response back to the caller. Because no typing or text is involved, VRS conversations flow in near real time and in a more natural manner than text-based relay services. A voice user can also initiate a VRS call by calling a VRS center through a toll-free number. There are currently over 3.5 million minutes of VRS usage per month, with that number climbing steadily. VRS calls are free to the caller. The Interstate TRS fund, which the Federal Communications Commission (FCC) oversees, covers the cost of VRS calls.
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