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IP Relay uses the Internet instead of traditional telephone lines for the deaf, hard of hearing or speech-disabled person to call the relay service. The Communication Assistant (CA) handles IP Relay calls like a TTY-based TRS call. The user may use a computer or other web-enabled device to communicate with the CA. IP Relay is not required by the FCC, but is offered by several TRS providers. Internet Relay is a first choice for hard of hearing callers who wish to use their voice when making a TTY call. The hard of hearing caller is able to read what has been said while speaking directly to the other person.
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